Building the bank of tomorrow takes more than skills., It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potentialWe are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platformsOur +1000 employees work in a flexible way, without dress code and in multicultural teams., By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environmentWe are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared successJob DescriptionAs the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior managementLeading and supporting a team of 5 employeesFostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organizationPromoting collaboration, trust, and cohesion among team membersAddressing any potential conflicts among team members to your senior management and/or HR PartnerSupporting employee growth through training, mentorship, coaching, and advancement opportunitiesLeading the recruitment process with your Talent Acquisition PartnerEnsuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific rolesSetting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issueswith the help of your Senior Management and HR PartnerConducting under performance processEnsure the accurate and timely processing of domestic and international payments alongside the teamCoordinate and/or investigate and resolve payment discrepancies, incomplete instructions, and suspense itemsMonitor and prioritize operational emails related to daily activitiesEnsure strict adherence to internal procedures and processing deadlinesSupervise the quality and compliance of the team's workMonitoring & ReportingProduce regular (weekly and monthly) reports on project progress, operational incidents, and team performancePrepare and lead team meetings, ensuring clear and effective communication across membersIdentify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the teamSupport the implementation of new tools and the evolution of existing processes, actively involving the team in change initiativesIdentify and lead opportunities for automation, process optimization, and risk mitigationCollaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your teamIdentify and assess operational risks related to payment flowsImplement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the teamContribute to ensuring compliance with regulatory and internal policy requirementsQualificationsMinimum 5 years of experience in payment operations, ideally in a banking or financial institutional environmentStrong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS)Solid knowledge of compliance, operational risk, and service quality standardsHighly organized with a strong sense of ownership, leadership, analytical thinking, and problem-solving skillsExcellent interpersonal and communication skillsFluent in English (minimum B2); French and/or German is a plus
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