Manpower For our client based in Geneva, we are looking for a Process Documentation Manager Key Responsibilities: - Translate business process documentation into process flows (e.g., ticketing system flows into CRM and payment/accounting systems) - Maintain and update the Continuous Improvement application within the issue tracking tool - Capture and refine process improvement requirements - Follow up on change requests with relevant teams (CRM, ERP, payment systems, portals, etc.) - Develop operational workflows, process documentation, and procedures for key finance functions related to CRM, ERP, and data management systems - Support data management and analytics - Perform other tasks as required by the Finance Division Qualifications: Education (Required): - First-level university degree - Experience working with CRM systems (Microsoft Dynamics is a plus) Experience (Required): - 7 to 10+ years of professional experience - Recognized project management certification (e.g., PMP, PRINCE2, Agile) - Experience in project documentation or process design - Experience in finance or accounting services is an asset Languages: - Excellent command of English (required) - Good knowledge of French (preferred) Skills and Competencies: Required: - Proficiency in modern professional software, especially Microsoft Office - Strong communication skills - Ability to work collaboratively and adapt to changing tasks - High attention to detail and accuracy Preferred: - Experience with JIRA or similar project management/issue tracking tools - Advanced Excel skills If you are interested in this opportunity, please send us your complete application (CV, work certificates, diplomas) Branche: Installation/Wartung/Reparatur Funktion: Anderes