Ph3About Lyra /h3 pLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. /p pWe are seeking a skilled and customer-focused Senior IT Support Specialist to join our International IT team. Located in Switzerland, the successful candidate will provide advanced technical support to end-users, resolving escalated incidents, maintaining local IT systems, and assisting with project delivery. You will act as a key link between Lyra Schweiz End Users and specialist 3rd line/infrastructure teams in particular, and will also provide, when required, support to Lyra users located across Europe to ensure seamless IT service across Lyra International. /p pThat role requires fluency in English and German, with the ability to read, write, and speak both languages. /p pThe role is full time reporting to the International IT Manager. /p pLocation: Zurich area /p pThis is a hybrid working position with a requirement to be onsite at the office when requested. /p h3Responsibilities /h3 ul liWork with the global IT Team to ensure infrastructure and systems in place to deliver high-quality IT solutions across the business. /li liLead the On-Boardings and Off-Boardings of employees along with account setup and IT Induction sessions. /li liExperience managing Vendors and procurement processes. /li liAct as the point of contact for IT-related issues. Provide timely and effective responses to user requests through various communication channels, including, email, Slack, Zoom etc. /li liAssist in the installation, configuration, and maintenance of Windows laptops and MacBooks. /li liCollaborate with other IT professionals and cross-functional teams. Escalate complex problems to higher-level support or specialised IT teams when necessary. /li liCreate and update documentation and FAQ’s for users. /li liConduct training sessions for end-users on IT-related topics. Effectively communicate technical information to non-technical users. /li /ul h3Required Experience /h3 ul liStrong knowledge of Windows 11 and MacBook administration. /li liKnowledge of Google Workspace and Okta administration. /li liFamiliarity with ITSM tools (e.g. ServiceNow, Jira). /li liStrong troubleshooting skills across hardware, software, and networks. /liliExcellent communication skills with the ability to explain technical concepts to non-technical users. /li liAbility to prioritise the task and approach them in a logical manner /li liAbility to work independently and collaboratively in a team environment. /li liExperience working in an international company would be a plus. /li liComputer Science, Information Technology, or related Certification Levels 1 - 3. /li liRelevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation are desirable. /li liA couple years of proven experience in IT support/Lead or a related role. /li liFluent in both English and German, with the ability to read, write and speak both languages. /li /ul pWe are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. /p /p #J-18808-Ljbffr