Product Owner for Customer Relationship Research & Measurement (m/f/d) Freelance/temporary employment for a project Zug Start date: asap Reference number: 872136/1 Responsibilities * Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX * Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates * Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations * Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership * Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization * Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels * Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers * Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically Profile * Degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience) * Professional experience in a global, matrix environment * Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives * Language skills: English * Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences * Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes * Strong track record of converting data into actionable insights and strategic recommendations * Proficiency in statistical analysis, particularly survey design and measurement * Comfort navigating ambiguity and managing complex stakeholder dynamics * Ability to engage confidently with senior stakeholders to drive alignment and results * Comprehensive understanding of sales processes and how customer feedback strengthens relationships Benefits * World renowned medical devices company