We want to be the best in Zermatt
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, "doing good for our guests" and "Hospitality by Heart," is something we live every day as a team. Become part of it!
We are looking for a Head Concierge to complete our team.
JBRP1_CH
Introduction
* Ensure the daily implementation of Concierge service standards and protocols.
* Oversee guest reception from arrival to departure and manage complex - Concierge requests.
* Supervise Concierge operations, including reservations, billing, and cash handling.
* Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
* Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
* Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
* Organize daily operations, allocate tasks, and optimize staffing levels.
* Monitor departmental performance indicators and contribute to service quality improvements.
* Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
* Ensure compliance with health, safety, and quality standards.
Your main tasks
* The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch
* Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
* A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt
* Access to our pool area during designated staff swimming times
* Through a development program, doors are open to various courses, for example with the company Ritzy
* Discounts on season or annual mountain railway passes with the Zermatt resident card
* For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support-together with our partner hotels-in finding a complementary position
Benefits
* Minimum 3-5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
* Proven experience in a seasonal environment with high activity levels and operational peak periods.
* Strong experience in team leadership, operational planning, and guest relations excellence.
* Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
* BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
* Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
* Excellent interpersonal skills and professional manners.
* Absolute discretion and strict respect for guest confidentiality.
* Well-groomed appearance and strong organizational skills.
* Extensive local knowledge.
* Membership in Les Clefs d'Or is a plus.
* Solid IT / computer skills.
* Valid driving license.
Your profile