Technical IT Support Specialist Role
We are looking for a skilled Technical IT Support Specialist to join our team. The successful candidate will provide technical support for computerized systems, ensuring they operate efficiently and effectively.
The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot issues promptly. They will also be responsible for user administration, deploying new tools, and maintaining regular contact with software providers.
In this role, the candidate will be required to prepare documentation of installations, implement IT hardware and infrastructure-related solutions, and perform system reviews (for GMP systems) and backups.
Responsibilities and Requirements:
* Providing Technical Support for Computerized Systems
* User Administration and Support Deployment of New Tools
* Maintaining Regular Contact and Cooperation with Software Providers
* Preparing Documentation of Installations
* Implementing IT Hardware and Infrastructure-Related Solutions
* Troubleshooting and Investigating Analytical Software Applications and Lab PC Systems
Requirements:
* Bachelor's Degree or Equivalent in Computer Science, Engineering, or a Related Field
* Over 2 Years of Experience Supporting a Desk-Side Environment
* Good Understanding of and Motivation to Work in Regulated Environments (GxP)
* Strong IT Knowledge
* Ability and Willingness to Work in a Paper-Based Environment
* Flexible and Team-Oriented Mindset
* Creative Problem-Solving Skills and Effective Communication with Colleagues and Stakeholders
* Experience Working in Multinational Teams, Sensitive to Cultural Differences and Adaptable
* Fluency in English and German (Spoken and Written)
* Criminal Record Extract Not Older Than Three Months Required
Benefits:
* A Broad Range of Activities, Tasks, and Projects
* Vouchers (Birthday, Wedding, and Newborn Surprises)
* Fishing for Friends Referral Program
* Office Refreshments
* Opportunities for Further Development and Professional Growth
* Friendly, International Working Environment
* Company-Sponsored Events
* Competitive Salary and Benefits