Hyatt Hotels Corporation seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO team. In this role, you will partner closely with leaders and teams across Commercial Services and other key business functions to drive some of Hyatt's most strategic and high-impact initiatives. As a Senior Program Manager, you will lead large, complex, and highly visible programs from strategy through execution, bringing stakeholders together around a shared vision, navigating critical dependencies, and delivering outcomes that advance Hyatt's business priorities and help create exceptional experiences for customers, members, and guests. You will be part of a team that is passionate about our purpose, committed to continuous learning and innovation, and dedicated to building meaningful connections across the organization. If you thrive on solving complex challenges, influencing across teams, and delivering results at scale, we'd love to hear from you.
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives
Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups
Lead cross-functional coordination while managing dependencies, risks, issues, and escalations
Partner with senior leadership to define program objectives, priorities, and success metrics
Deliver executive-level communications, reporting, and strategic updates to stakeholders
Drive accountability, alignment, and decision-making across business and technology teams
Oversee program financials, including budgeting, forecasting, and resource planning
Identify opportunities to enhance and standardize program management processes and best practices
Mentor and support junior program and project managers to strengthen team capabilities
Qualifications
Experience Required:
10+ years of experience in program/project management
Comfortable operating in complex, cross-functional environments spanning business, operations, loyalty, product and technology teams
Experience working with senior leadership stakeholders
Hospitality industry with the ability to think beyond delivery to operational adoption and end-user experience, particularly at the property or customer level
Familiarity with agile, innovation, or iterative delivery approaches preferred
Clear, concise communicator capable of translating complex initiatives into actionable priorities, risks, decisions, and status updates for diverse audiences
Experience with Smartsheet or similar tools
Proficient in Microsoft Office Suite
Experience Preferred:
Bachelor’s degree in Marketing, Business, Technology, Product Management, Hospitality Management, Project Management or related field
Benefits
We offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Salary range: $120,000 - $140,000. This position is also eligible to earn an annual bonus.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
#J-18808-Ljbffr