Ph3Group Associate Specialist Customer Service /h3 pJob ID: 62757 /p pLocation: Lachen, CH /p pJob Level: Professionals /p pJob Category: Supply Chain /p pBecome part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately‑owned company, where the warmth of family meets the scale of a global organisation. Join us in shaping our vision to provide new health solutions advancing human life. /p h3Your main tasks and responsibilities /h3 pIn this role, you will be at the heart of our global operations—ensuring that critical medicines reach patients in over 100 countries efficiently and reliably. As part of the Corporate Customer Service, you will manage the end‑to‑end order process and act as a key interface between Octapharma and its international customers. Your work will directly contribute to the timely delivery of life‑saving therapies worldwide. /p pOrder Management Customer Service /p ul liManage the full order lifecycle from receipt to delivery /li liMonitor order status and proactively resolve issues /li liMaintain daily communication with international customers /li /ul pExport Logistics Coordination /p ul liCoordinate global shipments and transport operations /li liEnsure compliance with international trade regulations and Incoterms /li liCollaborate with internal teams and logistics partners /li /ul pDocumentation Trade Finance /p ul liPrepare and manage shipping and export documentation /li liHandle Letters of Credit and other trade finance instruments /li liSupport tender document preparation and submission /li liPerform regular reporting and data tracking /li liContribute to process improvements and cross‑functional projects /li liSupport the team with administrative and operational tasks /li /ul h3Your expertise and ideal skill set /h3 pYou are a structured and proactive professional who thrives in a fast‑paced, international environment. /p pRequired: /p ul liCommercial education (or equivalent background) /li liMinimum 3 years of experience in customer service within export or international trade /li liStrong organizational and multitasking skills /liliAbility to work independently and manage priorities under pressure /li liFluency in bEnglish and German /b /li /ul pNice to have: /p ul liDiploma or degree in export, logistics, or international trade /li liExperience with ERP systems (e.g., SAP) /li liKnowledge of Incoterms and international shipping processes /li liExperience in the pharmaceutical or healthcare industry /li /ul h3Your department - where you make an impact /h3 pIn this high‑profile position you are the interface between Octapharma and its customers, worldwide. You will be working as part of a young and energetic and motivated team in an international and highly dynamic environment. Become part of our team, gain hands‑on experience and insight into the pharmaceutical industry. The opportunity to join a successful company in which innovation, people and entrepreneurship are the fundamentals of its success. /p h3Thrive with us /h3 ul liYou help save lives - Every day is meaningful as we produce life‑saving medicines /li liFamily values - Long‑term perspective for employees and relationships /li liBe rewarded with market‑related salary and benefits package /li liYou will have a high level of influence where you can make a difference and leave your footprint /li liWork with skilled and fun colleagues in a relatively informal organization /li liSkills development - We offer various internal and external employee and leadership trainings, trainee programs and digital solutions /li /ul h3It’s in our blood /h3 pWe live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion. Please apply in English. /p pDo you have any questions? Then get in touch with your contact person. /p /p #J-18808-Ljbffr