Approach People Recruitment On behalf of our client, a dynamic and growing company specializing in biotechnology, we are seeking a motivated and multilingual Customer Service Representative. This role is an excellent opportunity to support their sales and service operations in an international environment. This is a Fixed Term Contract, due to a maternity leave replacement. Ideal contract length : 9 months : November 2025 - August 2026 (Possibility to start in December instead) Part-Time: 50% to 100% The role : - Collaborate with sales and service teams to prepare quotes and service contracts. - Process customer purchase orders, ensuring accuracy and completeness. - Communicate with customers via phone or email to provide answers and updates on orders. - Coordinate order fulfilment with the supply chain team. - Organise shipments and customs declarations for regions including Europe, North America, and the Middle East. - Manage service and repair cases in collaboration with the service team, handling associated shipping and invoicing. - Oversee customer service contracts. - Schedule and manage bookings for demonstration instruments for hire, loan, or trade fairs, arranging shipping and invoicing accordingly. Your Profile : - English : good professional level; (French is a plus, but not mandatory). - Proven experience in a sales or customer service back-office role. - Hands-on experience with CRM and ERP systems. - Strong empathy and excellent listening skills, with a commitment to outstanding service. - Exceptional organisational skills, capable of prioritising tasks and working under pressure. - A team player with a high degree of autonomy and dedication. - Comfortable working within tight deadlines typical of customer order processing. If you are passionate about customer service and thrive in a fast-paced, multicultural setting, and if you want to join a dynamic and collaborative work environment, please send your CV to anne@approachpeople.com. Branche: Pharma-Industrie Funktion: Kundenservice Führungsperson: Nein Anstellungsart: Befristeter Vertrag Karrierestufe: Angestellte/r