* 05 mai 2026 * 100% * Durée indéterminée * Lausanne As part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services. This role is based in a structured and regulated environment, with a strong focus on delivering reliable, secure, and efficient access to workplace tools for all employees. IT Support Specialist OUr client is located in Geneva Description * Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools) * Troubleshoot and resolve hardware and software issues in a timely manner * Prepare and configure devices (Windows and macOS) for new hires * Manage onboarding and offboarding processes (accounts, access rights, equipment) * Perform basic network troubleshooting * Maintain and track IT inventory (laptops, mobile devices, accessories) * Contribute to ongoing IT projects * Ensure endpoint compliance with security standards (updates, antivirus, policies) * Follow established IT procedures and checklists * Manage user access rights in line with approval workflows * Deliver clear, friendly, and user-focused support across the organization * Communicate effectively with users regarding issues and resolutions * Identify recurring issues and suggest improvements Profile * Computer Science, IT, or equivalent experience * First of hands-on experience in IT support or helpdesk * Solid knowledge of Windows and macOS environments * Experience with Microsoft 365, endpoint management, and identity/access management * Strong service-oriented mindset with a focus on user experience * Excellent communication and interpersonal skills * Well-organized with strong attention to detail * Fluent in English and French Job Offer international environment