Your tasks
* Serve as the primary contact for key customers in high-priority and technically complex claims cases
* Conduct in-depth technical root cause analyses of product failures, using structured problem-solving methods and industry standards
* Conduct hands-on technical examinations to identify and verify product failure causes
* Prepare clear, technically accurate, and customer-focused reports in German or English, suitable for both technical experts and non-technical stakeholders
* Collaborate closely with R&D, Product Management, Operations/Plants, and Quality to drive effective resolutions and implement robust preventive measures
* Provide on-site technical support to sales companies and customers for complex or escalated claims
* Lead technical knowledge sharing and training on claim handling processes, investigation techniques, and prevention strategies across the company
Your profile
* Higher education in a relevant field (technical or commercial)
* At least 4-5 years of experience in a similar function, combining technical expertise with customer relationship management
* Excellent social skills (teamplayer), ability to effectively communicate with a big variety of functions and stakeholders with different seniorities and technical understanding, inside and outside of the company
* Resilience and perseverance, ability to remain calm under pressure and manage sensitive and complex situations
* Fluent English and German required, other languages are a plus
Benefits
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Flexible working conditions
Wherever possible we offer flexible working hours as well as the possibility to work remotely.
Very attractive pension scheme
GF offers all employees an excellent pension plan.
Free parking
We provide free parking spaces for all employees.
Free Refreshments
We offer all employees free refreshments such as water, coffee or tea.
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
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