Summary
Hyatt seeks an enthusiastic Associate Manager, Loyalty Strategy & Guest Experience to join our World of Hyatt Loyalty Strategy team. In this role, you will be collaborating closely with the broader World of Hyatt and Guest Experience teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Benefits
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Role
The Associate Manager, Loyalty Strategy & Guest Experience is an entrepreneurial go‑getter looking to flex their analytical and creative muscles to drive loyalty for a globally recognized hospitality company. Demonstrated excellence in analytics, business case building, cross‑functional leadership and project management are critical to success in this position.
The Loyalty Strategy & Guest Experience Associate Manager will be responsible for
Collaborating cross‑functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long‑term change initiatives
Identifying and shepherding solutions to member pain points across the guest journey – guiding change in Digital experience, GPGS and on‑property
Contributing to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels
Contributes to the strategy for on‑property guest experience management, including the management of guest preferences and program benefit delivery
Partnering with Analytics and Insights partners on internal and external consumer trends, industry & competitive landscape and business needs/dynamics to define loyalty and guest experience enhancements within the hospitality industry
Relationship building within the organization – such as Marketing, Operations, Data & Analytics, Digital, and Legal, to forge leading through influence
Engaging, inspiring and galvanizing the organization at all levels around loyalty program and guest experience strategies – representing the program in many forums
Contributing to evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of guest journey
Qualifications
Experience Required:
3-5 years of management, marketing and leadership experience
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling
Strategic thinker capable of enhancing and growing a program
Experience contributing to development and execution of large‑scale programs and/or products
Creative/innovative approach to problem solving
History of delivering results and implementing change
Proven ability to collaborate cross‑functionally across a highly matrixed organization (relationship‑building and leadership skills; ability to lead through influence rather than demands)
Strong project management and organizational skills, with an ability to multi‑task
Excellent communication skills – writing and presentation skills, experience communicating with senior executives a plus
Experience Preferred:
3-5 years of management, marketing and leadership experience
Proven analytical ability and critical thinking skills, comfort with basic excel‑based modeling
The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Salary
Salary range is $78,500 to $102,000. This position is also eligible to earn an annual bonus. Final pay rate/salary offered will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay will meet local requirements, including the minimum local wage rate.
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