Senior Customer Service Management Consultant (ServiceNow CSM) - DACH
Our client, a leading IT management and ServiceNow partner in the DACH region, is seeking a Senior CSM Consultant to join their team in Switzerland, Germany or Austria.
Role Overview:
Develop, implement, and optimize ServiceNow CSM solutions, collaborating closely with clients and internal teams to deliver successful ServiceNow initiatives.
Key Responsibilities:
* Analyze and implement ServiceNow CSM solutions
* Independently manage projects and sub-projects
* Lead workshops and training sessions
* Conduct client meetings and presentations (German & English)
* Manage CSM integrations with other systems
* Mentor project staff and transfer knowledge internally
* Support sales activities
Candidate Profile:
* Relevant degree or equivalent experience
* Minimum 3 years ServiceNow experience, focusing on CSM
* Strong knowledge of configuring, implementing, and managing CSM solutions
* Experience integrating ServiceNow with other business systems
* ServiceNow System Administrator and CIS certifications
* JavaScript skills (desirable)
* Fluent German and strong English
* Structured, goal-oriented, and independent
* Excellent communication and team skills
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.