MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Spain and India. With 95% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations.
We are looking for a E-Commerce Agent (m/w/d) – 100% for our site in Bassersdorf (Zürich) to strengthen our team and drive excellence in import/export operations. You will play a key role in supporting the customs clearance process and ensuring efficient, compliant, and customer-focused operations.
What you will do
* Oversee and manage all aspects of import and export operations between Switzerland and international destinations.
* Ensure compliance with all applicable Swiss customs regulations, laws, and procedures, acting as the central point of contact for customs-related matters both internally and externally.
* Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency.
* Maintain accurate and complete records and documentation related to customs and clearance activities.
* Handle sensitive and confidential data with a high level of responsibility and accuracy.
* Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner.
* Work in a shift-based schedule, including weekends and public holidays, in line with operational needs.
What you will need
* 1 to 3 years of experience in managing customs operations, logistics or customer service preferred.
* Strong organizational skills and high attention to detail.
* Comfortable working with customs software systems and digital tools.
* A solution-oriented mindset and strong team player attitude.
* Proven ability to work efficiently and manage multiple tasks simultaneously.
* Knowledge of Swiss customs regulations and clearance procedures is a plus.
* Fluency in both German and English (additional languages are a plus).
What we offer
* A dynamic and international working environment.
* Five weeks of vacation per year.
* Full premium coverage of daily sickness allowance and accident insurance.
* A supportive team and collaborative culture.
Ready to take your career to the next level? Apply today and be part of our success story!
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