Join to apply for the PRADA Client Advisor, Zurich role at BoF Careers.
Founded in 1913, the Prada Group is a world leader in the luxury sector. The Group operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, employing more than 100 nationalities.
Job Purpose: Qualify as ambassador, promote Brand philosophy and values to clients, maximize sales, provide extraordinary luxury customer experience, discover needs, foster relationships, develop loyalty.
Responsibilities:
* Place the customer at the centre, creating welcoming environment and meeting their needs, providing excellence service in accordance with the “client journey ceremony”.
* Capture customer data into the Company CRM to connect, maintain, and develop relationships offering personalised approach and future opportunities.
* Embrace and promote the Omni Channel mindset.
* Work as a team player, partner with fellow colleagues, foster open communication, ensuring consistent exceptional experience and positive working environment embracing diversity and inclusion values.
* Welcome and serve customers providing an excellent in-store experience at all times.
* Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales target and KPIs.
* Stay up-to-date with fashion trends and competitors.
* Show brand and product knowledge.
* Deal effectively with customer complaints by liaising with line manager when necessary.
* Maintain shop floor and visual display at high standard, complying with company operational guidelines and stock procedures.
* Contribute to high level of security, prevent product thefts.
Knowledge and Skills:
* Passion for selling and stores.
* Curiosity and interest in luxury/fashion, art and design.
* Experience building long‑lasting relationships with clients.
* Ability to work in team as well as independently.
* Excellent communication and interpersonal skills.
* Ambition, resilience, self‑motivation, result‑driven and problem‑solving.
* Passion and knowledge of the managed product category.
* Fluent spoken English expected; other languages desirable.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability or other personal characteristics. We believe diversity is a value and are committed to building a fair and respectful workplace for all.
Seniority level
Entry level
Employment type
Full‑time
Job function
Consulting, Information Technology, and Sales
Industries
Advertising Services
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