At Starmind, we believe that AI has the potential to transform the way the world works — by enhancing human intelligence, not replacing it.
In just 10 years, this simple idea has helped us become one of Europe’s fastest growing AI companies. Today, we’re backed by some of the continent’s best VC investors and our always-expanding team includes leading minds from Airbnb, Twitter, Salesforce, Zuora and more.
Want to join us? Take a look at current openings below.
Starmind is revolutionising how enterprises in the DACH region manage and leverage their most valuable resource: organisational knowledge. Our AI-driven platform bridges the gap between questions and expertise, significantly reducing the time teams spend searching for answers and enhancing productivity. As the Sales & Implementation Engineer, you’ll be the technical expert responsible for ensuring our customers implement and integrate our platform effectively, securely, and with long-term value in mind. Sitting at the intersection of solution architecture, advanced support (second and third line support), and technical operations, this role is critical to our customers' success.
You’ll partner closely with the Customer Success Director (strategic lead) and Customer Success Manager (operational owner), stepping in once success criteria are clear. From there, you're in the driver’s seat—owning technical rollouts, integrating SSO and APIs, setting up data pipelines, and building out custom connectors. You’ll gather requirements, test feasibility, collaborate with our developers and partners, and tackle the tricky edge cases that really matter.
This role is perfect for someone who gets a buzz from building things properly from the ground up. Our technical documentation, processes, and integration templates are still maturing—so there’s plenty of room for you to define what great looks like. You’ll shape scalable approaches, create the foundations for others to build on, and become the technical backbone of how we deliver value post-sale. No direct reports (yet), but this is a path that leads to team-building if that’s where you’re headed.
What you’ll be doing
Take the lead on technical discovery calls; understand customer systems, infrastructure, and the nuances that will impact delivery
Design secure, scalable solutions tailored to each customer
Be the translator between business priorities and technical implementation
Implementation & integration
Own the rollout process from start to finish: scoping, config, testing, go-live, and support
Act as the technical lead during onboarding and beyond
Resolve issues proactively, whether it’s a config quirk, an API hiccup, or a deeper platform behaviour
Partner with Engineering and Product when escalation is needed
Build the engine room
Create clear, reliable documentation and rollout materials that others can run with
Spot inefficiencies and fix them tools, templates, whatever helps us move faster and smarter
Train Sales and Success teams to handle the basics and know when to call you in
Data & reporting
Set up data pipelines and reporting that surface real insights, not just noise
Build SQL reports and lightweight automation to streamline reporting workflows
Make sure customers are getting exactly the data they need; reliably and securely
Collaborate across the business
Work with Sales to validate technical feasibility during pre-sales
Support Success on rollouts, blockers, and opportunities for expansion
Feed actionable insights to Product & Engineering based on what you see in the field
Scale what works
Define what the technical implementation function should look like as we grow
Shape how the team evolves and what capabilities we’ll need
Lay the groundwork for future leadership; whether or not you want to take that path yourself
What you bring
4+ years of hands-on technical implementation, integration, or solution engineering in a SaaS environment
Experience working directly with enterprise customers; solving problems, not just taking notes
You've built frameworks, docs, or processes from scratch in a scale-up or high-growth context
Clear communicator who can switch between technical detail and business impact without losing either
Comfortable juggling multiple projects and knowing when to dig in vs when to delegate
Business-level fluency in German and English
Strong grasp of enterprise security concepts like SSO, provisioning, and data protection
Experience supporting or enabling internal teams to handle first-line technical queries
Your toolkit
Core technical skills:
APIs (REST, OAuth2.0, Postman, JSON)
Containerisation and orchestration: Docker and Kubernetes
Confident on the command line (Unix/macOS environments)
Nice to have:
Experience with AI/ML tooling or data platforms
Familiarity with Postman, JIRA, Git, and related tools
Certifications like AWS Architect, PMP, or ITIL
Comfortable navigating InfoSec and IT compliance conversations
We're looking forward to hearing from you!
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Meet our experts
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Chief Technology Officer and expert in wakesurfing and swell
Founding CTO turned CEO and expert in navigating ships to the nicest places on Lake Zurich
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Hans-Peter Frey
Data Scientist and expert on modern architecture
Head of Engineering and expert in skateboarding and 360° flips
Chief Technology Officer and expert in wakesurfing and swell
Founding CTO turned CEO and expert in navigating ships to the nicest places on Lake Zurich
Customer Success Manager and expert on intercultural communication
Head of Product and expert in collecting vinyl records
UX Designer and expert in acrylic painting
Hans-Peter Frey
Data Scientist and expert on modern architecture
Head of Engineering and expert in skateboarding and 360° flips
Chief Technology Officer and expert in wakesurfing and swell
Founding CTO turned CEO and expert in navigating ships to the nicest places on Lake Zurich
Customer Success Manager and expert on intercultural communication
Head of Product and expert in collecting vinyl records
Stefan Jacobs
Software Engineer and expert in defending the Apple ecosystem
Jan Cristina
Head of AI and expert in Papier-mâché
Sales Director and expert in fishing the world’s oceans, rivers, creeks, and lakes
Matthew Swinden
Head of People and expert in making a proper cup of tea
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Randall Beck
Customer Success Manager and expert in frisbee
Software Engineer and expert in Surfing
Stefan Jacobs
Software Engineer and expert in defending the Apple ecosystem
Jan Cristina
Head of AI and expert in Papier-mâché
Sales Director and expert in fishing the world’s oceans, rivers, creeks, and lakes
Matthew Swinden
Head of People and expert in making a proper cup of tea
Software Engineer and expert in theatre and acting
Randall Beck
Customer Success Manager and expert in frisbee
Software Engineer and expert in Surfing
Stefan Jacobs
Software Engineer and expert in defending the Apple ecosystem
Jan Cristina
Head of AI and expert in Papier-mâché
Sales Director and expert in fishing the world’s oceans, rivers, creeks, and lakes
Matthew Swinden
Head of People and expert in making a proper cup of tea
Software Engineer and expert in theatre and acting
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