Stimulating. Motivating. Challenging.
Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.
Location: Cheseaux, Switzerland
Mission
As part of our Managed Detection and Response department, your mission will be to help us provide the best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customer’s life more secure. The Security Device Technician is responsible for handling cases, ensuring smooth security operations, and supporting health monitoring processes. This role is critical in maintaining the efficiency of security infrastructure by providing technical support, improving automation, and ensuring timely case resolution.
If you:
1. Are passionate about cybersecurity and are constantly developing your knowledge
2. Are eager to learn and to manage state-of-the-art security technologies
3. Are at ease in a fast-paced environment and able to get out of your comfort zone
4. Enjoy actively contributing to improving the services offered to clients
5. Are motivated by working directly with customers
This position could be for you.
Responsibilities
6. Serve as the first point of contact to help resolve device health issues
7. Perform log sources maintenance and other recurrent tasks
8. Utilize and suggest improvements to our automation playbooks
9. Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices
10. Help manage the configuration and monitor the health of customers’ security devices. You will do this by responding to and resolving, in a timely manner, clients’ requests such as service requests, change requests or operational incidents
11. Escalate complex cases to level 2 security device engineers with all necessary information
12. Update security devices according to service roadmap and guidance from the Platform engineering group
13. Grow and maintain your knowledge of our products and services portfolio
This role involves:
14. Understanding the business and environment of our customers
15. Frequent contacts with customers at both technical and managerial levels
16. Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Integration Engineers, DevOps…)
Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customers’ lives more secure.
Requirements / Profile
You are:
17. Able to analyze and resolve platform-related issues effectively
18. Willing to investigate and understand platform related issues
19. A team-player who can collaborate in a high-paced security operations environment
20. At ease with solving problems
21. Dynamic, with strong interpersonal and communication skills
22. Autonomous, self-taught, and transparent
You have:
23. A CFC in computer science
24. Experience in IT security, networking, or related fields
25. Experience with both Linux and Windows operating systems
26. Fluent in English
These would be a plus:
27. Experience with one or more of the following technologies: NGAV, SIEM, Vulnerability Scanning, Firewalls
28. Experience in a client facing role
29. Technical certifications on vendors’ product
30. French or any other languages
Reference: 15536
Publication Date: 21-07-2025