Job Description
We are seeking a highly skilled NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement.
Responsibilities
* Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
* Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
* Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
* Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
* Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
* Participate in the on-call rotation to provide 1st level support during emergencies and escalations
* Work closely with the engineering team to address complex issues and implement network improvements
* Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
* Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
* Ensure timely and professional communication with customers regarding incidents, updates and resolutions
Your Ideal Profile
* Education in Telecommunications, Economics, or Management, with proven leadership experience
* 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role
* Strong understanding of Mobile Networks and the International Roaming ecosystem
* Hands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoring
* In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTP
* Experience with IP networking, including switches, routers, VPN gateways and BGP routing
* Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)
* Strong problem solving and analytical abilities
* Very good communication and leadership skills
* Ability to work effectively under pressure and manage multiple priorities
* Proactive, customer-focused, and dynamic approach with a commitment to the best customer service
* Fluent in English (written and spoken), additional languages are a plus