A well-established private bank is seeking a seasoned professional to lead its Operational Support function. This is a newly shaped leadership role designed to strengthen coordination between front, middle and back-office operations, while driving performance, efficiency, and service quality.
Key Responsibilities
* Oversee the day-to-day activities of a multi-skilled operational support team, ensuring smooth execution and clear prioritization of tasks
* Act as the primary escalation point for operational and technical matters, both internally and with service providers
* Define and monitor key performance indicators (KPIs), and ensure accurate reporting to senior stakeholders
* Collaborate with IT and Operations to address and solve incidents efficiently
* Represent the function in internal committees and external discussions
* Promote a culture of continuous improvement, professional development and operational excellence
What We're Looking For
* 8 to 10 years of experience in banking operations within a private banking context
* Prior track record in leading teams and managing operational support or client service units
* Strong grasp of banking workflows, transaction processing, issue resolution and risk awareness
* Proficiency in ticketing systems (Jira is a plus) and Excel; familiarity with core banking systems is an advantage
* Bilingual French/English (oral and written); other languages a plus
* Hands-on, proactive, solution-oriented, and able to thrive in a demanding, fast-paced environment
Why Apply
* Join a human-sized institution with a reputation for excellence
* Work closely with C-level stakeholders and help shape the evolution of the operations platform
* Enjoy a collaborative and forward-thinking work culture
* Be part of an organization that values people, autonomy, and results