PpbCompany Description /b /p /ppVitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to its primary business, trading, Vitol is invested in infrastructure globally, with $13+billion invested in long-term assets. /ppVitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were over $330bn. /ppFind out more at vitol.com. /pppbJob Description /b /p /ppThe Desktop Support Engineer will have responsibility for: /pliProviding day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers) /liliInstall, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS /liliSupport Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE /liliPreparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity. /liliManage iPhone, computers, printers, scanners and other hardware /liliFollow and maintain applications deployment via SCCM, Intune, other MDM applications /liliAnalyze incidents/request and contribute to our continuous improvement’s ethos /liliDesign and build custom internal tooling to empower Help Desk teams /liliDocument standards and follow procedures /liliWork on rotation in a shift pattern and will be required to work beyond normal business hours and be on call /lippbQualifications /b /p /pliExperience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position /liliVery good experience supporting a Microsoft environment; Windows OS, MS Office products, M365 /liliVery good experience working with EUC networks; Patching, Wi-Fi /liliVery good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM, /liliGood experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune /liliGood experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms /liliGood experience and knowledge virtual environments; Citrix, VMWare VDI, AVD /liliGood experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus) /liliGood understanding of cloud technologies; Azure, AWS /liliGood understanding of MAC OS /liliVery good communication skills, collaborative and inclusive /liliGood experience with PowerShell beneficial /liliAutomation creation experiences advantageous /liliGood project management understanding /liliGood experience working with vendors, providers and other internal business teams /liliEducation: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active) /lipPersonal Characteristics /pliCustomer Service oriented, white glove support level /liliStrong communication skills, both verbally and written in French and English /liliTechnically minded and focused with excellent triage skills /liliHighly responsive, energetic and enthusiastic /liliCapable of prioritizing tasks and meeting critical deadlines /liliStructured and rigorous /liliGood management under pressure /liliExcellent judgment, attention to detail /liliFlexible and available out of business hours /liliMust be a team player, with an open, non-political style and a high level of personal integrity /liliAutomation mindset and self-starter /li