From Luxe Talent, an International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail, Food & Beverage, Hospitality and FMCG, we are looking for a Customer Care Specialist.
Our client is a leading global manufacturer of innovative bicycles and cycling accessories.
We work with various firms across the Luxury, Premium, and High Premium sectors in Europe, with offices in Barcelona, Madrid, Paris, Milan, Amsterdam, Lisbon, and Munich.
Main Responsibilities as Customer Care Specialist (80-100%):
* Answering incoming phone calls, emails, and faxes
* Active sales
* Customer support
* Coordinating between customer care and accounting
* Close cooperation with the field sales team
* Handling warranty claims via phone or email
* Providing technical advice and information about bikes
* Online service and support for customer bikes
* Issuing credits and managing replacement deliveries
* Handling customer inquiries
* Assisting with in-house shows and test events
* Providing backup support for the back office (~20% per month)
Requirements as Customer Care Specialist (80-100%):
* Experience in administration or sales
* Knowledge of e-bikes and electronics
* Proficiency in Microsoft Office (Excel, Word, Teams, Outlook, OneNote, PowerPoint)
* Strong customer service orientation
* Flexibility to handle diverse tasks
* Willingness to work in a dynamic environment
* Training as a bicycle mechanic or workshop experience is an advantage
* Fluent in German
* Basic knowledge of English and French is a plus
* Reliability, loyalty, and strong customer commitment
* Excellent communication and teamwork skills
* Ability to handle stress and organize effectively
* Conscientious, independent, and service-oriented work ethic
* Motivation for new challenges
What the Company Offers:
* Diverse responsibilities with autonomy and initiative
* Certified as a Great Place to Work and a family-owned company
* Excellent social benefits and perks
* Flexible workspaces with home office options
* Motivated and open team
* Modern office near Stettbach train station with good public transport access
Are you ready to provide outstanding customer support and collaborate with the sales team? We look forward to your complete application via our website.
At Luxe Talent, we aim to help you achieve your goals by offering the most exciting opportunities in the Fashion, Retail, Luxury, Food & Beverage, Hospitality, and FMCG sectors. Follow us on LinkedIn or Instagram for updates.
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