Job Summary
This position is responsible for managing the overall IT infrastructure and ensuring site health of services. The ideal candidate will have experience in logistics, Swiss German language proficiency, and knowledge of business logistics warehouse operations.
The successful applicant will be able to navigate and produce results in a global matrix organization, coordinate with multiple stakeholders, and act as the SPOC project lead for complex service requests.
Key Responsibilities
1. Manage IT infrastructure and ensure site health of services.
2. Coordinate with multiple stakeholders to achieve overall site health and infrastructure.
3. Act as the SPOC project lead for complex service requests.
4. Maintain facility IT ownership and monitor service levels.
The ideal candidate will have excellent communication skills, strong customer focus, and service orientation.
Required Skills and Qualifications
* Experience in logistics, preferably in the Medical Devices Industry.
* Good proficiency in Swiss German Language for Switzerland sites.
* Knowledge of business logistics warehouse operations, including pick-pack-ship and warehouse management systems.
* Familiarity with standard concepts, practices, and procedures associated with the ITIL framework.
* Knowledge of ISA 95 and ISA 99 standards.
A strong background in manufacturing business knowledge and ability to interact with multiple stakeholders, including execution systems, plant engineers, technicians, and MLL IT, is also required.
About This Role
This is a mid-senior level full-time position that requires excellent communication skills, strong customer focus, and service orientation.
The ideal candidate will be able to deliver and coordinate end-user services and service desk related to services, such as desktop, printer, other hardware support, network user access, collaboration tools, mobility software install, maintenance.