The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family‑run grand hotels – a true landmark of Switzerland.
Your Responsibilities
* Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of “Leading Hotels of the World,” Swiss Deluxe Hotels, and our internal QM
* Ensuring smooth operations in the reservations department
* Providing personalized service to our (international) guests throughout the reservation process
* Entering guest data into the Protel on Premise booking system
* Shared responsibility for current occupancy levels and monitoring of the room budget
* Coordinating various rates and conditions with the reservations manager
* Close collaboration with operational and administrative hotel departments
* Assisting in monitoring our availability on online channels (CRS)
* For the beginning we can provide staff accommodation
* You have completed commercial training or an equivalent education
* You bring at least one year of experience in reservations in the upscale hotel industry
* You are a lively, well‑groomed individual who enjoys guest interaction
* You have excellent MS Office skills
* You enjoy working in a team
* You are flexible, resilient, conscientious, detail‑ and customer‑oriented
* You possess excellent German, French, and English language skills; additional languages are welcome
We Offer
* An exciting role in a dual‑season operation, where a balance between varied working hours and rest is guaranteed thanks to the hotel’s operating schedule
* An interesting position with significant responsibility in a young, dynamic team
* A diverse, independent, and responsible role in an international environment
* Attractive employment conditions, along with support for continuing education and internal training
* A personal career plan and numerous development opportunities
* A mountain region that fulfills every dream in nature and sports
* A workplace where tradition and family values are embraced
* Language required: English. German and French are a plus
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