Responsibilities
* Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)
* Troubleshoot and resolve hardware and software issues in a timely manner
* Prepare and configure devices (Windows and macOS) for new hires
* Manage onboarding and offboarding processes (accounts, access rights, equipment)
* Perform basic network troubleshooting
* Maintain and track IT inventory (laptops, mobile devices, accessories)
* Contribute to ongoing IT projects
* Ensure endpoint compliance with security standards (updates, antivirus, policies)
* Follow established IT procedures and checklists
* Manage user access rights in line with approval workflows
* Deliver clear, friendly, and user-focused support across the organization
* Communicate effectively with users regarding issues and resolutions
* Identify recurring issues and suggest improvements
* International environment
Qualifications
* Computer Science, IT, or equivalent experience
* First hand experience in IT support or helpdesk
* Solid knowledge of Windows and macOS environments
* Experience with Microsoft 365, endpoint management, and identity/access management
* Strong service-oriented mindset with a focus on user experience
* Excellent communication and interpersonal skills
* Well-organized with strong attention to detail
* Fluent in English and French
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