We are a leading provider of highly precise, productive, and scalable automation solutions, supporting our clients throughout the entire lifecycle of their production processes. Our cutting-edge assembly and testing systems serve the pharmaceutical and medical device industries, where we are recognized as a trusted partner. As a European market leader expanding our presence in Asia and targeting rapid growth in the United States, we offer an international, dynamic, and forward-thinking environment.
Position Overview
To support our growing operations, we are seeking a Customer Service Assistant to join our team in Boudry. The successful candidate will coordinate travel arrangements, manage technical service reports, provide administrative support to service teams, and contribute to the optimization of our customer service operations.
Key Responsibilities
Organize and coordinate business travel for Customer Service technicians (CUS).
Review, validate, and process intervention reports.
Prepare and issue invoices related to services provided.
Monitor outstanding payments and conduct client follow-ups.
Develop and maintain dashboards and monthly operational reports.
Support ticket management and updates within the CRM system (Salesforce).
Candidate Profile
Proven experience in export logistics and the coordination of professional travel.
Proficiency in SAP or an equivalent ERP system.
Fluent in French; minimum B2 level in both German and English (oral and written).
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Strong communication skills and an ability to coordinate effectively across departments.
Comfortable working in a structured, process-driven environment.
What We Offer
Paid cantonal and federal holidays.
A modern, international, and dynamic working environment.
Opportunities for professional growth within a rapidly expanding organization.
Application Process
Please submit a complete application including :
Your CV
Work certificates
Letters of recommendation
Relevant diplomas and certifications
Important : Only candidates holding an EU / EFTA passport can be considered for a Swiss work permit.
Keywords : customer service, ERP software, SAP, Salesforce, invoicing, payment tracking, travel coordination, multitasking, French, English, German, cross-functional communication, technical reporting, customer service management.
Heads up!
We’re on the hunt for top talent on behalf of our awesome client! If this sounds like your kind of gig, hit that apply button! Only shortlisted candidates will be contacted, and we keep things 100% confidential. We’re all about equal opportunities here—everyone’s welcome!
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