The Sales Support Specialist will be responsible for website performance, implementation, maintenance and updates, troubleshooting functional glitches and errors in the stores processes, and advancing the user/customer experience. This position will participate in site design and growth, testing, launching, measuring, and reporting on key performance indicators to promote long‑term revenue growth. The Sales Specialist will also serve in enhancing the customer experience when visiting our on‑campus sites, including our Bookstore, Hotel, Football Field, Basketball Kiosk, and other campus pop‑up store locations. They will assist in merchandise collection, distribution, and stocking of these locations.
Essential Job Functions for the Web/Marketing Specialist include, but are not limited to, the following:
Planning – Overall Strategy and Growth
* Works with the Store Director and Buyer Team on strategies to reach particular audiences.
* Works with IT, E‑commerce platform, team members, and the Store Director to set road maps and execute site optimizations, enhancements, and new functionality.
Driving – Events and Promotions
* Measures and reports on key sales performance indicators.
* Ensures that all off‑site locations are stocked and staffed with bookstore student staff to provide a top‑level shopping experience.
* Works with Student Supervisors to ensure proper staffing for all off‑site selling events.
* Provides feedback to store buyers on products requested at these selling locations.
* Effectively manages and prioritizes multiple tasks/projects while meeting established deadlines.
Executing – Supporting Sales
* Serves as developer for web‑based initiatives.
* Creates images that identify a product or convey a message, ensuring items are ready for uploading once received.
* Supports the selling floor to assist in customer experience.
* Ensures incoming products are web‑ready within 48 hours of arrival in store.
* Analyzes additional locations on campus to ensure stocking and follow‑up on sell‑through with the buyer team.
Follow Up – Continuous Improvement
* Monitors site performance, updates content and web graphics, and identifies issues to improve sales and customer satisfaction.
* Opens and closes stores as scheduled; maintains the sales floor, including customer service, stocking, and driving overall store sales.
* Develops student staff by encouraging, teaching, and supporting student workers and supervisors while modeling stellar customer service.
* Focuses on diversity and inclusion, cultivating an environment of belonging for all staff and shoppers.
* Drives continuous improvement of all processes related to purchasing.
* Performs additional functions not specifically outlined as needed for the business and directed by the leader.
Qualifications
* High level of interpersonal skills to work well with a diverse group of team members, customers, and suppliers.
* Driven organizational and time‑management skills with the ability to multitask.
* Thrives in a fast‑paced environment and meets all deadlines required.
* Ability to connect with different customer demographics and build sales strategies to meet diverse customer needs.
* Computer skills should include Microsoft Word, Excel, and Google Suite.
Physical Demands
This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computer, printer, and copy machine; occasionally involves moving items over 10 pounds; frequently moves between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent conditions that require accommodations, reasonable accommodations may be requested.
Pre‑employment Screenings
All offers of employment are contingent upon a background check. Some positions may have specific requirements such as education/licensure/certification verification, a physical, drug screening, credit check, and/or transportation record review.
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