Service Lead 100% (w/m/d) Biel
Apply locations: Biel, Switzerland
Time type: Full time
Posted on: Posted Yesterday
Job Requisition ID: Trek112787
About Us
Trek is an innovative bicycle manufacturer committed to building products we love, providing excellent customer service, and promoting cycling worldwide. With over 5,500 employees since 1976, we develop and produce high-quality bikes and accessories. More information is available at www.trekbikes.com.
Position Overview
We are seeking an experienced Service Lead 100% (w/m/d) for our Trek Bicycle Store in Biel. The ideal candidate is passionate about cycling, customer service, and managing workshop operations.
Main Responsibilities
* Provide excellent hospitality to customers
* Oversee workshop activities including acceptance, repair, and assembly of bikes
* Monitor key performance indicators to ensure workshop profitability
* Continuously train in technical skills and methods
* Advise customers on repairs, service packages, and accessories
* Motivate and inspire customers about cycling
* Participate in designing service offers and promotional activities
Candidate Profile
* Passion for cycling and the biking community
* Experience in bicycle retail, preferably in a workshop environment
* Experience in sports retail is advantageous
* Team player, resilient, communicative, organized
* Meticulous, independent, service-oriented
* Motivated by new challenges
* Knowledge of English and French is a plus
What We Offer
* Dynamic, open team environment
* International work setting
* Certified Great Place to Work and family-owned company
* High degree of responsibility and attractive employment conditions
* Opportunity to inspire others about cycling
* Excellent social benefits and employee discounts
Interested?
If you are enthusiastic about joining the Trek family, eager to learn technical skills, and resilient during busy seasons, apply now with your CV, certificates, and motivation letter via our website!
If you enjoy rapid growth and working with motivated, happy achievers, your career with us will be rewarding!
Additional Information
Trek values individuality and diversity. Whether you’re a cycling enthusiast or new to the sport, your unique background enriches our team. We look forward to your application.
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