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Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
As a member of the Digital Sales, Marketing and Experience team, the Digital Experience Quality Analyst will play a key role in ensuring the quality of the digital experience by monitoring the end-to-end digital product, bugs, tracking tags, and identifying errors related to analytics, advertising pixels, and website compliance and consistency. Responsible for ensuring the live website functions correctly, collects accurate data, optimizes campaign performance, and reduces the impact of incorrect implementations on user experience and data quality.
Your Impact
* Continuously monitor the quality of live digital products to ensure seamless experiences across all MSC Cruises websites.
* Maintain high standards of end-to-end digital quality by proactively identifying gaps, performance issues, and consistency of MSC Cruises websites and digital services.
* Develop a deep understanding of business requirements, digital strategies, and operational contexts to effectively uphold quality standards throughout the digital ecosystem.
* Verify and track issues as they arise in live and pre-production environments, ensuring swift identification, documentation, and escalation where necessary by prioritizing processes and resolutions.
* Create clear, organized quality reports and documentation.
* Collaborate closely with development, UX, and product teams to address issues, ensuring resolutions meet quality expectations.
* Develop, implement, and continuously optimize quality assurance strategies and processes, focusing on issue management, defect tracking, and quality metrics reporting.
* Be a proactive team player, taking ownership of quality responsibilities, deliverables, and deadlines.
* Perform additional duties in support of digital quality assurance and continuous improvement initiatives as assigned.
Your Journey so far
* 3+ years of proven experience in digital products, with a focus on maintaining high standards of digital experience and operational excellence.
* Experience with issue management and collaboration tools such as Jira, Confluence, and ServiceNow.
* Programming or scripting experience is a plus, especially for automation or troubleshooting tasks.
* Preferably, experience in the travel, hospitality, or e-commerce industries, understanding the unique quality challenges in customer-facing digital environments.
Your Essentials
* Knowledge of observability, monitoring, and incident management tools to proactively track product health and user experience issues.
* Excellent analytical skills, attention to detail, and a methodical problem-solving approach.
* Knowledge of digital analytics, tracking implementations, and data layer structures is a plus.
* EU Passport or right to work in Switzerland.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where everyone feels valued, respected, and empowered to be their authentic selves. We take meaningful, measurable actions for the long-term positive impact on our guests, employees, and planet.
Ready to turn your passion into something extraordinary? Join MSC Cruises, where new opportunities await. Apply today and start your journey with a global team pushing boundaries and achieving remarkable things!
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