ICT Supporter (ID 1019)
The AO is a medically-guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO. For more information, visit: https://www.aofoundation.org/
Anstellungsverhältnis: Permanent Pensum: 100% Diese Stelle befindet sich in:
Davos Platz, CH
Gewünschtes Erfahrungsniveau: Experienced professional Bewerbungsunterlagen werden in folgenden Sprachen entgegengenommen: Englisch oder Deutsch
In this role, you will be required to
Provide first-line technical support for users via phone, email and on site for soft- and hardware
Installing hardware and commissioning
Document and track all support requests in a ticketing system
Maintain and update user documentation and knowledge base
Support for AO courses and events
Collaboration on internal IT projects
If needed you also support our offices in Dübendorf and Zizers
To master this challenge, you have
Two or more years of experience in a technical support role
Education in information technology, IT apprenticeship or similar
Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
User-centric thinking
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to work independently and in a team environment
Good oral and written English language skills
Readiness to travel
We offer
An interesting and varied job in an exciting and innovative organization
The opportunity to be part of a highly committed international team
Modern infrastructure
Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours and location
If you meet the requirements of this challenging opportunity, please submit your complete online application (motivation letter, CV, recent photograph, certificates, reference letters, etc) through our online application system.
Datum der Publikation: 26.04.2024