German Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. German Speaking - Customer Support Agent iGaming in Malta - Relocation Incl. 3 weeks ago Be among the first 25 applicants
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This range is provided by Next Job Abroad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Join the dynamic team at Next Job Abroad as a German Speaking Customer Support Agent in the thrilling iGaming industry in Malta! This is an incredible opportunity to utilize your language skills and customer service expertise while experiencing life in a beautiful Mediterranean setting. As a member of our dedicated support team, you will assist our German-speaking clients, ensuring they receive exceptional service and support.
In this role, you will handle customer inquiries, resolve issues, and provide important information about our gaming offerings. If you are positive, approachable, and motivated by delivering outstanding customer experiences, we would love to have you on board. To facilitate your transition to Malta, we also offer a comprehensive relocation package!
Responsibilities
Provide outstanding customer service to German-speaking clients via chat, email, and phone
Address and resolve customer inquiries and concerns promptly and efficiently
Educate customers about our products and services to enhance their gaming experience
Work closely with your team to ensure high-quality service delivery
Document customer interactions and maintain accurate records in our CRM system
Gather customer feedback and relay insights to support continuous improvement
Participate in training sessions to enhance your product knowledge and service skills
Requirements
Fluency in German and a good command of English; knowledge of other languages is beneficial
Prior experience in customer support or a related role is preferred
Strong communication and interpersonal skills with a focus on customer satisfaction
Ability to multitask and effectively manage time in a fast-paced environment
Familiarity with CRM systems and customer support tools is an asset
Willingness to relocate to Malta and indulge in a new cultural experience
A genuine interest in gaming and knowledge of the iGaming industry is a significant plus
Benefits
Career growth opportunities in a renowned iGaming company
International & diverse work environment
Competitive performance bonuses
Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
Hybrid working setup
Yearly salary €25.000 excluding bonuses.
Health care benefits and numerous other discounts
Fully paid training by certified instructors
State of the art premises, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility initiatives
Work for a Great Place to Work-Certified Company
Relocation package (reviewed case by case)
This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Customer Service
Industries IT Services and IT Consulting
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