Overview
The Business Analyst – Veeva R&D partners with Clinical, Regulatory, and Quality business functions to translate their requirements into compliant, effective, and user-friendly Veeva Vault solutions. The role ensures Veeva applications (Vault Clinical, Regulatory and Quality Suites) enable efficient processes, high-quality data, and global regulatory compliance.
Additionally, the Business Analyst provides dedicated end-user support by assisting users with application-related queries, troubleshooting issues, delivering training, and promoting optimal use of the Veeva Vault systems to enhance user experience and adoption.
Key Responsibilities
* Act as a System Administrator for Veeva Vault applications (Clincal, RIM or Quality) and related applications.
* Partner with business stakeholders to assess user requirements, proactively support user needs, and identify improvement opportunities aligned with IT strategy and architecture.
* Configure new system functionalities based on user and business demands.
* Support system releases and perform validation activities, including test planning, execution, maintenance of validation documentation, and user communications.
* Serve as the main point of contact for system issues, collaborating with IT and vendors to coordinate updates, fixes, and enhancements.
* Provide ongoing troubleshooting and exceptional end-user support to ensure high customer satisfaction.
* Develop and maintain training materials to enhance end-user proficiency.
* Create and manage quality system documentation (SOPs, WIs, etc.) compliant with corporate policies and regulations.
* Ensure adherence to Computer System Validation (CSV) standards, IT policies, and industry regulations.
* Maintain a deep understanding of business and technology to support corporate goals effectively.
Candidate’s Requirements
* Bachelor’s degree in Life Sciences, Information Systems, or related field.
* Ideally 3–5 years experience in Pharma / Life Sciences, with exposure to Clinical, Regulatory, or Quality domains.
* Hands-on Veeva Vault experience as advanced user or system administrator; Veeva Vault Adminitrator certified preferred.
* Experience supporting IT systems relevant to this position (e.g., Quality Management Systems, Electronic Document Management Systems) is an advantage.
* Understanding of Computer System Validation principles and regulatory requirements such as CFR 21 Part 11.
* Experience working in regulated GxP environments with good knowledge of GAMP5 software development guidelines and ITIL frameworks; relevant certifications are beneficial.
* Excellent communication skills to articulate problems and propose solutions effectively with business partners.
* Strong analytical abilities to translate business needs into IT solutions.
* Self-starter with a hands-on, independent, and collaborative working style, highly motivated, proactive, and adaptable to change.
* Proven team player who values and contributes to a positive and respectful working environment.
* Fluent in English (both written and spoken); knowledge of German and/or French is an advantage.
What Idorsia offers
* Exciting opportunities for development and professional growth within our dynamic organization
* A collaborative and solution-oriented environment where you can make a difference
* An innovative and open culture in a truly multicultural environment
* A competitive salary and generous social benefits
Business Area: Global Information Services
Job Type: Permanent
Job ID : 4647
At Idorsia, we harness the power of difference, authenticity, and inclusion to achieve business success.
We encourage all potential candidates with diverse backgrounds of race, color, religion, sexual orientation, gender identity, age, national origin, and disability to submit their job applications. All applicants will receive consideration.
We are committed to fostering respect, fairness, and equal opportunities for all job applicants and our employees.
Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you would be informed in greater detail in due course.
Idorsia Pharmaceuticals Ltd ("Idorsia") is committed to a fair and transparent application process. In order to avoid any conflict of interest in line with Idorsia Code of Business Conduct, which would undermine such a commitment, the applicants must disclose any personal, financial, or other outside interests interfering with the interests of Idorsia. Further, the applicant is obliged to disclose any and all relationships with close or affiliated persons, who are employees of Idorsia or are collaborating with Idorsia in any other contractual relationship.
Please note Idorsia operates a strictly controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia, all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates, or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.
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