Job Description
As the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.
Key responsibilities
Team Management:
* Leading and supporting a team of 5 employees
o Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
o Promoting collaboration, trust, and cohesion among team members.
o Addressing any potential conflicts among team members to your senior management and/or HR Partner
o Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
* Hiring:
o Leading the recruitment process with your Talent Acquisition Partner
o Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
* Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
* Conducting under performance process with the help of your Senior Management and HR Partner.
Operations management:
1. Operational Execution
* Ensure the accurate and timely processing of domestic and international payments alongside the team.
* Coordinate and/or investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
* Monitor and prioritize operational emails related to daily activities.
* Ensure strict adherence to internal procedures and processing deadlines.
* Supervise the quality and compliance of the team's work.
2. Monitoring & Reporting
* Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance.
* Prepare and lead team meetings, ensuring clear and effective communication across members.
* Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team.
3. Project Management & Continuous Improvement
* Support the implementation of new tools and the evolution of existing processes, actively involving the team in change initiatives.
* Identify and lead opportunities for automation, process optimization, and risk mitigation.
* Collaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your team.
4. Risk & Compliance Management
* Identify and assess operational risks related to payment flows.
* Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team.
* Contribute to ensuring compliance with regulatory and internal policy requirements.
Qualifications
* Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
* Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS).
* Solid knowledge of compliance, operational risk, and service quality standards.
* Highly organized with a strong sense of ownership, leadership, analytical thinking, and problem-solving skills.
* Excellent interpersonal and communication skills.
* Fluent in English (minimum B2); French and/or German is a plus.
Additional Information
SQ2