We Recruit:
For our Geneva Flagship we are looking for a passionate and motivated Boutique Manager with significant experience.
About the Role
As Boutique Manager, you are much more than just a store manager - you are the driver of its commercial success. Beyond ensuring daily operations and leading a team of 7 employees, your mission is to actively expand the boutique’s clientele, maximize sales opportunities, and strengthen the boutique’s presence in the Geneva luxury market. You will build and nurture a loyal clientele while developing strategies to attract new customers and increase market share.
Key Responsabilities:
Business Development & Sales Growth
1. Define and execute an ambitious business plan focused on client experience and revenue growth.
2. Identify new business opportunities through client acquisition, local partnerships, and private events.
3. Build lasting and trusting relationships with our customers, anticapting their needs and exceeding their expectations.
4. Lead clienteling strategies, ensuring proactive outreach, personalized services, and exclusive experiences.
5. Leverage CRM tools to monitor client behavior, anticipate needs, and encourage repeat purchases.
6. Actively represents the boutique at community, cultural, and luxury networking events to expand visibility.
Client Experience & Service Excellence
7. Cultivate a culture of client-centricity within the team and guarantee an exceptional service
8. Lead after-sales care and personalized follow-up to increase retention.
9. Ensure that every interaction is an opportunity to create a strong emotional connection with our Maison
Team Leadership & Performance
10. Inspire, train, and mentor the team to achieve sales and client development targets.
11. Motivate the team through goal setting, coaching, and performance recognition.
Operations & Brand Standards
12. Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
13. Ensure the boutique consistently reflects the Maison’s luxury standards in image and experience.
14. Safeguard assets through strict compliance with Maison’s policies and procedures.
Your Profile:
15. Minimum of 5 years of successful experience in the luxury retail, with strong experience in business development and sales leadership.
16. Proven success in client acquisition and building high-value relationships.
17. Strong knowledge of the luxury market and competitive landscape.
18. Commercially minded with strong analytical skills (sales KPIs, CRM, client segmentation).
19. Excellent communication and negotiation skills with the ability to influence and persuade.
20. Fluency in French and English mandatory.
Your Personal Attributes
21. Entrepreneurial mindset with a proactive approach to growth.
22. Natural talent for networking, confident in high-profile and luxury environments.
23. Inspirational leader, results-driven, and strategic.
24. Elegant presence with strong cultural sensitivity.