PELCA Informatique SA in Pully, Switzerland is seeking a Senior Expert / Solution Architect for Microsoft Dynamics 365 Contact Center. You will spearhead complex customer experience transformations, leading initiatives and providing strategic advisory services to clients across various sectors. /ppThe ideal candidate will possess at least ten years of related experience, a strong understanding of omnichannel customer journeys, and expertise in AI-assisted customer service solutions. We value professionalism, a team-driven spirit, and a commitment to digital transformation. /p #J-18808-Ljbffr