Salona Consulting – Luzern, Switzerland
Employment: 80–100%
Contract: 12‑Month Fixed‑Term
About Salona Consulting
Salona Consulting is a Swiss‑based consultancy supporting descendants of Croatians in obtaining Croatian citizenship by descent. Our services are structured into clearly defined phases and supported by internal workflows and documentation standards. As client demand continues to grow, we are entering the next stage of organizational development. Our objective is clear: build a scalable, transparent, and time‑efficient service model that allows us to grow while keeping control, quality and efficiency.
Operations & Systems Manager
We are looking for an Operations & Systems Manager who will drive process optimization and system implementation across the company.
The Mission
You are the bridge between manual workflows and structured, scalable systems. You start by deeply understanding how our service model works today — the workflows, the bottlenecks, the delays, and the dependencies across phases. Then you design, improve, and coordinate the implementation of systems that reduce cycle time, increase transparency, and create operational clarity. This role is about turning structure into execution and ideas into implemented systems.
What You’ll Own
Analyze end‑to‑end workflows across marketing, onboarding, operations, and post‑sales
Identify inefficiencies and bottlenecks
Redesign workflows to reduce idle time and improve predictability
Coordinate automation initiatives (CRM workflows, API, integrations)
Define system requirements and collaborate with external specialists when needed
Support the implementation of a structured customer portal
Establish milestone‑based process logic and accountability
Create operational dashboards and performance visibility
Ensure systems are scalable and aligned with company growth
What You Bring
Process & Systems Skills
Experience in process optimization, business systems, or operational project roles
Strong understanding of workflow design and system logic
Experience working with automation platforms or CRM tools (e.g. HubSpot, Zapier, Make, similar)
Ability to translate business needs into structured, implementable solutions
Comfort coordinating technical projects without necessarily coding yourself
Experience & Mindset
4+ years of relevant experience
Experience in SME or fast‑growing environments
Comfortable working with evolving requirements
Strong ownership and execution focus
Analytical thinker who identifies root causes, not just symptoms
How You Work
You bring clarity into complexity
You take initiative instead of waiting for perfect instructions
You are comfortable challenging existing workflows
You balance speed, structure, and scalability
You communicate clearly across different teams
What We Offer
High impact on company scalability and efficiency
Opportunity to shape the operational backbone of a growing consultancy
Entrepreneurial and structured work environment
Clear 12‑month transformation mandate
80–100% employment
Start date: 1 May 2026 or by agreement
If you are motivated by building structure, improving efficiency, and creating scalable systems that enable sustainable growth, we look forward to receiving your application.
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