On behalf of our client a dynamic and forward-thinking biopharmaceutical company based in the Zug region, we are currently seeking an
IT Service Manager (Healthcare Industry) – German & English required – immediately available (Ref. 2613)
6 months temporary contract
As the IT Service Manager, you will be the primary point of contact for all IT-related staff support, ensuring a smooth and efficient user experience. You will drive operational improvements, manage service delivery, and collaborate with international teams to maintain high standards.
Your main tasks
* Lead daily IT support for hardware/software, coordinating with external partners
* Resolve incidents and service requests promptly
* Provide escalation support for complex technical issues
* Set up devices and onboard new team members
* Track IT asset inventory and lifecycle
* Maintain SLAs/KPIs and improve service quality
* Streamline support through automation and process optimization
* Collaborate across IT teams to solve cross-functional issues
* Create and update user guides and documentation
Your profile
* University degree in Computer Science, Information Technology, or a related field
* +5 years' proven experience in IT operations within the pharmaceutical industry
* Independent, agile, and results-oriented approach with strong analytical and troubleshooting skills
* Excellent technical knowledge and a strong commitment to customer service
* Full professional proficiency in both German and English
Carmen Aczél
is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).
Full discretion is guaranteed and we will gladly answer any additional questions.