Job Title: Supply Chain Specialist
Duration: Until the end of March 2026
Location: Neuchâtel, Switzerland
Salary: CHF130,000 Gross per year
CK QLS are recruiting for a Supply Chain Specialist, to join a growing global pharmaceutical company, on a contract basis in Neuchâtel, Switzerland.
Supply Chain Specialist Role:
* Manage Customer returns, including the processing of Returns Authorization Requests (RGA), where applicable, and processing of credits within the SAP system.
* The Supply Chain Specialist will be accountable for the generation and reporting of key returns metrics, as well as manage the communication of these reports/metrics to Finance, Trade Relations, and Operations functions.
* The Supply Chain Specialist will provide support within the Distribution and Logistics group to manage Customer orders. This includes Wholesale Customer orders, Patient Assistance Program (PAP), Clinical Trial orders, and QA replacement orders.
Further Responsibilities will Include:
* Supports Distribution Manager in analysis of monthly spend and impact of vendor contract.
* Investigate customer inquiries and manage resolution for return authorizations and processing, billing discrepancies, quantity discrepancies, and general return related questions.
* Design and implement solutions to streamline processes and create operational efficiencies.- Process and monitor orders for Trade, PAP, clinical, and QA replacement orders.
Your Background:
* Bachelor s Degree plus 1 year of Customer Service/Operations experience or High School diploma plus 5 years of Customer Service/Operations experience.
* SAP experience preferred.
* Pharmaceutical industry experience preferred.
* Knowledge of Excel and Word.
* French at C1 or C2 level.
Apply:
Please could you send any correspondence in English. Please quote job reference in all correspondence. It is essential that applicants hold entitlement to work in Switzerland.