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554577
Basel, CH
CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in 170+ countries with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics, air, ocean, ground, and finished vehicle transport. CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics and be part of a team that values imagination, continuous learning, and excellence. Join us in shaping the future of global logistics. As we grow rapidly, will you “Dare to Grow” with us?
For our location in Zurich, we are looking for a General Cargo Manager to start as soon as possible.
YOUR ROLE:
* Build, lead, and inspire an operations team, fostering a culture of accountability and continuous improvement.
* Implement best practices in work organization, ensuring compliance with labor laws and regulations.
* Monitor and improve performance metrics, including service quality, productivity, and response times, through coaching and training.
* Conduct staff evaluations and identify development and training needs.
* Ensure smooth onboarding of new team members and support career progression within the team.
Communication & Reporting
* Facilitate clear and efficient communication across the organization.
* Develop and document processes, ensuring their proper application.
* Provide regular reports on activities and key performance indicators.
Customer & Business Management
* Act as a key contact for clients, ensuring service excellence.
* Support commercial teams in responding to tenders and opening accounts.
* Monitor outstanding invoices and assist with customer follow-ups.
Technical Expertise
* Bring expertise in freight forwarding, import/export, and cross-trading, focusing on seafreight, airfreight, and customs clearance.
* Support the team in managing complex shipments, troubleshooting issues, and ensuring smooth transportation operations.
* Collaborate on process improvements, implementing innovative solutions to optimize service levels and costs.
* Understand and anticipate client transportation needs to provide efficient logistics solutions.
* Manage transport files from booking to final delivery, ensuring documentation and requirements are met.
* Lead issue resolution, managing escalations and ensuring customer satisfaction.
QUALITIES WE SEEK:
* Dynamic Leader
* Strong logistics background
* Deep knowledge of seafreight and airfreight
* Passion for delivering exceptional client service, operational profitability, and team development
As part of the CMA CGM group, diversity is vital to our success. Reflecting our customers' cultures, languages, and local knowledge enhances our creativity and innovation.
Please note: Our legitimate recruitment processes include communication via recognized professional networks like LinkedIn or official company email addresses: firstname.lastname@cevalogistics.com. Be cautious of unsolicited offers from unfamiliar contacts.
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