JOB PURPOSE
In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.
KEY ACCOUNTABILITIES
Training
•Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans;
•Deliver standard training to all onboard SPA Teams;
•Follow up the training administration and provide reports to the business.
Revenue Strategy
•Review the execution and performance of the SPA Revenue Strategy;
•Support the SPA Team to improve marketing effectiveness and increase sales;
•Work with the SPA Manager to analyze revenue results, identifying strength and development areas, and implement corrective actions when necessary.
Operations
•Support in the creation and development of standard operational processes and procedures;
•Run audits across the fleet to ensure compliance of company policies, standards and procedures;
•Review guest survey results to improve guests’ experience and satisfaction;
•Provide ad hoc analysis and reports.
QUALIFICATIONS (skills, competencies, experience)
•Fluent English. Any additional languages are an advantage;
•Qualified Beauty Therapist including; facial/body massage and facial/body electrics;
•At least 1 years’ experience in a similar role;
•Previous Cruise Ship experience;
•Business Development and Strategy;
•Analytical Skills;
•Training Ability and Experience;
•People Development and Leadership Experience;
•Strong Inter-Personal and Communication Skills;
•Able to work in a fast-paced environment, availability to travel.
VISA REQUIREMENTS (if any)
Hold a valid passport