JOB PURPOSE
In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.
KEY ACCOUNTABILITIES
Training
* Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans;
* Deliver standard training to all onboard SPA Teams;
* Follow up the training administration and provide reports to the business.
Revenue Strategy
* Review the execution and performance of the SPA Revenue Strategy;
* Support the SPA Team to improve marketing effectiveness and increase sales;
* Work with the SPA Manager to analyze revenue results, identifying strength and development areas, and implement corrective actions when necessary.
Operations
* Support in the creation and development of standard operational processes and procedures;
* Run audits across the fleet to ensure compliance of company policies, standards and procedures;
* Review guest survey results to improve guests’ experience and satisfaction;
* Provide ad hoc analysis and reports.
QUALIFICATIONS (skills, competencies, experience)
* Fluent English. Any additional languages are an advantage;
* Qualified Beauty Therapist including; facial/body massage and facial/body electrics;
* At least 1 years’ experience in a similar role;
* Previous Cruise Ship experience;
* Business Development and Strategy;
* Analytical Skills;
* Training Ability and Experience;
* People Development and Leadership Experience;
* Strong Inter-Personal and Communication Skills;
* Able to work in a fast-paced environment, availability to travel.
VISA REQUIREMENTS (if any)
* Hold a valid passport
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