PGECI International est un spécialiste de la Technologie et du Digital. Depuis son origine en 1980, le Groupe innove pour concevoir et développer des solutions, produits et services intelligents pour les secteurs de la Recherche, de l’Industrie et des Services. /p /br /brh4br/h4pJoining strongEOLEN /strong means becoming part of an strongengineering and IT consulting firm /strong, a subsidiary of the strongGECI International Group /strong, with a presence in France and abroad.brWe operate in strongstrategic sectors /strong such as strongenergy, banking, telecommunications, aerospace, and defense /strong. /p pstrongOur mission: /strong to support our clients in stronghigh value-added projects /strong in strongCloud, Data, Cybersecurity, Software Development, and IT Infrastructure /strong, within demanding technical environments. /ppWe believe in the strongpotential of our talents /strong and invest in their growth, helping them strongbuild ambitious and evolving careers /strong. /ppbr/ppstrongLocations: /strong Geneva (Switzerland) – Milan (Italy)brstrongContract: /strong Full-time – Permanent position (CDI)brstrongWorking hours: /strong Monday to Friday, between 8:00 a.m. and 7:00 p.m. (shift schedule)brstrongLanguages: /strong Fluent French, professional English (B2+), Italian appreciated /p h3strongMission /strong /h3pAs an strongOnsite IT Support Technician /strong, you will provide strongLevel 2 technical support /strong for headquarters and regional offices, acting as the local relay after the Service Desk (Level 1).brYou will handle incidents, service requests, and IMAC operations (Install, Move, Add, Change) on users’ workstations and peripherals.brYour goal is to ensure the strongavailability and reliability of IT equipment /strong and contribute to the strongknowledge base /strong for Level 1 teams. /p h3strongKey Responsibilities /strong /h3 pstrongIncident Resolution Request Management /strong /p p-Provide onsite support for unresolved incidents escalated from the Service Desk. /p p-Handle scheduled service requests such as workstation installations, software setup, and access configurations. /p p-Support local infrastructure operations (cabling, device connections, basic network assistance). /p p-Update tickets and documentation in the ITSM system. /p pstrongWorkstation Deployment Maintenance /strong /p p-Prepare, deploy, and configure user devices (Windows / macOS) according to corporate standards. /p p-Set up user profiles and install required applications. /p p-Apply security patches and updates. /p p-Transfer user data and ensure proper backup. /p p-Update the IT asset management tool with hardware movements and status. /p p-Recover, reformat, and redeploy old equipment when necessary. /p pstrongLifecycle Asset Management /strong /p p-Participate in hardware refresh campaigns. /p p-Maintain accurate inventory and asset documentation. /p p-Contribute to continuous improvement initiatives and internal knowledge sharing. /p h3strongTechnical Environment Tools /strong /h3 pstrongITSM: /strong Ticketing tool (ServiceNow, GLPI, or equivalent) /p pstrongOperating Systems: /strong Windows 11, macOS /p pstrongCollaboration Tools: /strong Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.) /p pstrongAsset Management: /strong IT Asset and Configuration Management tool /p pstrongNetwork: /strong Enterprise LAN/Wi-Fi, RJ45 (basic level), user VLANs /p h3strongCandidate Profile /strong /h3 pstrongExperience: /strong 5-10 years in onsite IT support or field support within an international environment. /p pstrongSkills: /strong /p pStrong expertise in strongWindows 11 /strong, strongMicrosoft 365 /strong, and standard office applications. /p pGood understanding of strongmacOS /strong. /p pBasic knowledge of network connectivity (LAN/Wi-Fi). /p pstrongSoft skills: /strong Excellent communication, customer focus, pedagogy, and documentation accuracy. /p pstrongLanguages: /strong Fluent French and professional English (B2+ required); Italian is a plus. /p h3strongWhat EOLEN Offer /strong /h3 pA stimulating and multicultural environment across France, Switzerland, and Italy. /p pA service-oriented culture focused on quality and customer satisfaction. /p pModern IT tools and processes. /p pCareer growth opportunities within IT operations or coordination roles. /p