At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
As Head Reception at Julius Baer in Switzerland, the role combines high-level administrative oversight with exceptional five-stars client service, reflecting the bank’s commitment to discretion, professionalism, and excellence in private banking.
This position demands more than technical hospitality proficiency. It requires a natural presence and refined social grace. A strong sense of natural etiquette and savoir-être, combined with a classy, composed demeanour and personal wellbeing, is essential to creating a warm yet impeccably polished experience for our clients. As a team head, you will embody these qualities and actively foster them within your team, inspiring others through example and contributing to a culture defined by confidence, care, and consistency.
Our clients choose us not only for our financial expertise but also for the authentic human touch we offer with seamless service across F&B, facility comfort, and interpersonal engagement. We seek a team head who understand that true luxury lies in emotional resonance, not just functional precision.
YOUR CHALLENGE
Leadership & Supervision
1. Lead, mentor and manage the daily operations of the Reception teamsin Zurich Bahnhofstrasse, Morgartenstrasse and at the locations Lucerne and St. Moritz(approximately 12-14 employees),tofoster collaboration and client service excellence within the team
2. Assign duties, oversee shift schedulesas work plans and ensure consistent high-end service delivery during all operating hours
3. Instil a culture of elegance, composure, and attentive service, promoting personal wellbeing and professional pride among team members
Client Experience Excellence:
4. Uphold Julius Baer’s high standards of client service by ensuring seamless welcome experiences aligned with our private banking values(Passion, Care, Excellence)
5. Respond promptly and courteously to client inquiries; escalate as necessary torelevant departments
6. Contribute to crafting memorable, human-centeredmoments that reflect the uniqueness of the Julius Baer experience
Operationalcross-departmentco-ordination:
7. Liaise closely with administrative staff, facilities management, IT support, and event coordinators to ensuresmooth office operationsand support requests
8. Manage supplies, equipment maintenance, and presentation of reception areas (e.g., cleanliness, branding materials), to uphold a luxurious standard
Compliance & Procedures:
9. Ensure adherence to internal policies, data protection regulations and group-wide operational guidelines
YOUR PROFILE
10. Proven strong Leadershipto manage and mentor Reception/Admin staff effectively, cultivating a shared ethos of pride, poise, and proactive service
11. Exceptional client servicefocus: professional, discrete, and courteous with VIPclients and visitors, always demonstrating calm assurance and cultural sensitivityawareness
12. Written and verbal fluency in German & English. Additional languages (French, Italian, Spanish) would be a distinct advantage given our international client base
13. Operational expertisetooversee front deskfunctions, welcoming protocols, call handling, meeting coordination, and office logistics across multiple sites
14. Discretion & Integrity:High level of trustworthiness when handling sensitive information and engagingwith VIP clients and senior executives
15. Ability to maintain professional appearance and composure in high-pressure situations, keeping calm and efficiently responding to incidents or urgent time-sensitive requests
16. Excellent organizational skills to coordinate complex schedules, client eventssupport requests, limousine servicearrangementsand top executive supportstasksseamlessly
17. Ability to interact with peers’network across Swiss regions, promoting a collaborative culture to share insights, drive change and recognizing cultural differences asvaluable assets to foster enrichment and organizational growth
18. Technical Proficiency:Familiarity with office administration tools (MS Office), phone systems, client room management software
19. Formal vocational training or diploma in hospitality, business administration, or services management
20. Minimum of 5 years’ experience in a leadership role within a high-end corporate reception or luxury hospitality environment.
21. Candidates with background in five-star hotels(particularly former Concierges, Guest Relations Managers, or Front Office Leaders) are strongly favoured for their instinctive understanding of anticipatory service and flexible, client-first approaches
22. Proven track record in team supervision, operational coordination, and delivering premium client service in acomparabledemanding setting
We are looking forward to receiving your full job application through our online application tool.