* Monitor, prioritize, and assign tickets in ServiceNow based on urgency and SLA
* Serve as the primary point of contact for clients and internal staff
* Maintain detailed logs and documentation for all requests
* Escalate critical issues promptly to the appropriate IT team or manager
* Identify process improvement opportunities
* Schedule and coordinate user appointments for IT asset refresh and meeting rooms
Required Skills & Experience
* 2–5 years of experience in IT support or service desk roles
* Strong experience with ServiceNow ticketing system
* Fluent in English and German
* Excellent customer service and communication skills
* Basic understanding of IT infrastructure (hardware/software troubleshooting)
* Ability to prioritize tasks and assess urgency and complexity
* Experience with Microsoft Excel for data tracking/reporting
* Salary: CHF 55,000–60,000 per year
* Duration: 6–12 months
* Possible extension based on performance and business needs
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