Terms of Reference: Operations and HR Manager (Consultancy)
Part-time (50%), remote position with a preference for candidates with not-for-profit governance and operations experience in Switzerland
About Transform Heal
Transform Health is a global coalition working to achieve universal health coverage (UHC) by leveraging digital health and data to improve equitable access to health services. Our focus is on strengthening the enabling environment – the laws, regulation, policies, coordination structures and resources – that ensure the digital health transformation is equitable, inclusive and sustainable and that digital technologies are adopted responsibly, equitably, and at scale. The coalition brings together stakeholders across sectors and regions to advocate for inclusive and people-centred health systems powered by digital technology. Our work is underpinned by our core values of equity, inclusion, rights, empowerment, and partnership.
Position Summary
The Operations and HR Manager will manage the coalition’s operational, financial, HR, and governance functions. This role requires a strategic thinker with strong operational management skills and an in-depth understanding of nonprofit governance, financial oversight, and compliance. The ideal candidate will have at least 10 years of experience in operations, HR, governance, financial management, or a similar leadership role, ideally within a non-governmental organisation (NGO)/nonprofit sector.
Key Responsibilities
A. Operations (30%)
i. Operational Management
Manage the operational functions of Transform Health, ensuring that the organisation operates efficiently and in line with its operational policies.
Set the overall annual work plan for the team and track performance.
Develop, implement, and maintain operational policies, procedures, and systems to enhance organisational efficiency and ensure compliance with internal policies and external regulations as needed.
Ensure that Transform Health’s internal operational policies are regularly reviewed and updated to reflect best practices and governance standards.
Oversee contract management, procurement processes, and vendor relations – including providing guidance and support to team members on these matters – ensuring compliance with financial and operational policies.
Work closely with the Finance & Office Manager, accountant and others to ensure sound financial management and oversight across the organisation.
Oversee the preparation, monitoring and tracking of the annual budget spend, ensuring alignment with the coalition’s strategic priorities.
Oversee financial compliance and ensure adherence to Transform Health’s financial policies, including managing audits, tax filings, and financial reporting as required by donors and regulatory authorities.
Represent the secretariat on the Finance & Audit Committee.
Ensure proper management of financial risks and implement internal controls to safeguard the coalition’s financial resources.
Liaise with the Fiscal Agent to manage the flow of funds and ensure compliance with donor agreements.
Oversee grants and donor agreements: Manage grant agreements and contracts, ensuring compliance with legal requirements and Transform Health’s financial processes and policies. Support relevant team members with the generation of financial donor reports as and when required.
Budget and administration management: Provide guidance and support to the team on budget and finance matters as needed, including ongoing support for contracts, payments, and financial reports, including RFP guidance and monthly meetings to monitor progress.
Review and approve monthly procurement orders and bills.
Oversee the work of the Accountant, including managing their delivery, performance and contracting with Transform Health.
B. People Management and Development (20%)
Work with the CEO to foster a positive work environment that encourages collaboration, efficiency, and innovation.
Manage all recruitment, onboarding, and performance management of secretariat staff, ensuring alignment with Transform Health’s mission, vision, principles and code of conduct.
Oversee the professional development approach for secretariat staff.
Oversee contracting of employees of record, short-time consultants and vendors.
Maintain Transform Health’s code of conduct policy for the secretariat team and consultants.
Manage staff grievances and other HR issues.
Organise team meetings, brown bags, and other initiatives to uphold a high morale and spirit within a team operating mostly remotely.
Organise annual in-person team retreats and gatherings.
Qualifications
Education : Bachelor’s or Master’s degree in Business Administration, Finance, Public Administration, International Development, or a related field.
Experience :
Minimum of 10 years of senior-level experience in operations, governance, financial management, or a related role, preferably within the nonprofit, international development, or global health sectors.
Demonstrated experience in managing organisational governance, including supporting board functions, compliance, and legal obligations.
Proven track record in operations, including setting organisation wide work plans, budgeting, financial reporting, and compliance with donor policies.
Experience in risk management, internal controls, and ensuring operational compliance with regulatory requirements.
Strong understanding of international nonprofit governance standards and familiarity with Swiss legal frameworks for nonprofit organisations is a plus. Experience of International Geneva and operating and building an organisation in that environment.
Experience of performance management and reporting using approaches such as SMART (Specific, Measurable, Achievable, Relevant, Time-bound) or OKRs (Objectives and Key Results) to set clear performance goals in a diverse, hybrid team across many different countries and cultures.
Skills :
Excellent leadership and management skills, with the ability to oversee diverse teams and work collaboratively across functions.
Strong financial acumen, with the ability to analyse financial data and budgets, prepare reports, and ensure fiscal responsibility.
Exceptional organisational and problem‑solving skills, with the ability to manage multiple projects and deadlines.
Excellent written and verbal communication skills, with the ability to present complex information clearly to different audiences, including donors and board members.
Proficiency in Microsoft Office and financial management software (e.g., QuickBooks, Xero, ApprovalMax etc.) and Project Management software (e.g. Monday.com, Trello, Asana) or similar.
Contract Terms and Remuneration
Location : Remote/Hybrid [within CET/EAT timezone]
Reports to : CEO
Type : 50% Contract : This is a one-year contract, with a three-month probation period, renewable based on performance. The remuneration range is between USD 300-500 per day depending on experience for 12 days per month .
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