Join to apply for the Spécialiste d'application ServiceNow (IT) / Freelance role at Free-Work.
2 days ago - Be among the first 25 applicants.
Responsibilities:
1. Guarantee the availability, performance, and reliability of the ServiceNow platform, ensuring maintenance and driving its evolution.
2. Analyze user needs and translate them into viable technical solutions, estimating workloads and timelines.
3. Develop or oversee the development of functionalities on ServiceNow, adhering to platform best practices and business objectives.
4. Draft technical documentation, organize testing phases, and conduct functional validations before deployment.
5. Act as a technical reference for all ServiceNow topics with internal teams (infrastructure, cybersecurity, operations) and external providers (integrators, publishers).
6. Manage access and permissions on the platform, ensure security and compliance policies (e.g., GDPR), and maintain related documentation, including the disaster recovery plan.
7. Participate in the strategic roadmap of ServiceNow, coordinating major releases and annual functional updates.
8. Keep up-to-date with ServiceNow ecosystem innovations and technological trends.
9. Facilitate communication with users and process owners, promote best practices, and encourage adoption of implemented solutions.
10. Manage other related digital tools, such as Aris, linked to productivity or business process modeling.
Candidate Profile:
* Engineering degree or equivalent.
* ITIL V3 Foundation certification, ideally ITIL V4.
* ServiceNow System Administrator certification.
* Minimum B2 level in English.
* At least 5 years of experience in ServiceNow projects.
* Essential mastery of ITSM processes.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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