An international luxury watch manufacturer is looking for a Technical Service Operations Manager to lead and further develop its global after-sales service operations.
This role combines technical expertise, operational leadership, and international coordination, ensuring the highest level of service quality across a worldwide network of service centers and partners.
Responsibilities
1. Define and manage spare parts pricing strategy for new product launches
2. Monitor and optimize spare parts availability, pricing, and related systems
3. Lead and develop the global network of service partners
4. Ensure service quality and performance standards across international service centers
5. Develop and coordinate technical training programs for global partners and subsidiaries
6. Contribute to technical solutions, tools, and cross-functional projects supporting new products
Profile
7. Several years of experience in customer service or after-sales operations, ideally within watchmaking or a technical product environment
8. Experience leading teams or coordinating international service partners
9. Strong analytical and problem-solving skills
10. Excellent organizational and project coordination abilities
11. Strong communication and stakeholder management skills
12. Proficiency in MS Office, with experience using ERP systems (SAP or similar) considered a plus
13. Technical background (engineering, watchmaking, technical service or similar), with additional business training as an advantage
14. Fluent German and/or French, with excellent English skills and ability to work in an international environment
Apply here by sending your CV. All applications will be treated with strict confidentiality.