Ph3People management and development /h3 ul liPlan daily activities, setting objectives and assigning tasks to the team /li liObserve the team on the floor and provide ongoing feedback and coaching, supporting their personal development /li liParticipate in recruitment activities in partnership with the leading team and in line with the HR strategy /li liProvide induction for new arrivals and ensure their full integration within the team /li liDefine personal development objectives for team members, set expectations and targets, coaching them on improvement areas /li liConduct Annual Performance Appraisal with team members to support their development and discuss career ambition /li liPropose people development plans to store management and HR /li liIdentify training needs and share them with the store management and the training manager /li /ul h3Sales And Customer Experience /h3 ul liDrive the achievement of sales goal through their team members, with a specific responsibility on their departments /li liDevelop business strategy and action plan to enhance the growth of their departments /li liFoster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities /li liSupport the store team in difficult and complex sales and in managing complaints /li liPlan morning briefings, ensuring involvement of all team members and support them in their preparation /li liCoach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines /li liContribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators /li liDevelop an action plan to meet targets based on performance indicators analysis /li liSupporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc. /li /ul h3Operations and Visual Merchandising /h3 ul liSupport store management in organizing, ensuring proper floor coverage and supervision /li liCollaborate with operations team and store management to improve end to end processes in store /li liEncourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience /li /ul h3Profil /h3 ul liAt least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity /li liPerfect mastery of Italian, very good level English. French or a third language will be considered as an advantage /li liProfessional background: strong career in management, preferably with international and luxury fashion retail experience /li liProficient with Excel / IT tools /li liExemplarity: application of procedures, attitude, presentation, etc. /li liDriving and charismatic presence on the sales floor and with various interfaces /li liCapacity of resilience and well organized /li liExcellent leadership attitude and ability to lead and motivate a team /li liProfessionalism, enthusiasm and humility /li /ul h3Hermès engages positive and passionate people who own the following requirements /h3 ul liExcellent interpersonal and communication skills, with a customer service orientation /li liTeam player mentality to build meaningful relationships and ability to work autonomously /li liAvailability, flexibility and dynamism to function in a high-pace environment /li liDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense /li /ul /p #J-18808-Ljbffr