Firmenprofil
Our client is an international company based in Geneva.
Aufgabengebiet
* Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
* Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
* Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
* Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
* Coordinate travel arrangements, including:
o Advising on domestic train travel (CFF)
o Managing international travel requests
o Administering subscription renewals
* Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution
Anforderungsprofil
* Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
* Strong command of French and English (C1 minimum); additional languages are an advantage
* Solid technical comfort with telephony systems and administrative tools
Personal Attributes
* Service-driven, proactive, and solution-oriented mindset
* Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
* Strong ability to remain calm and efficient under pressure
* High level of discretion, tact, and reliability
* Team player with a collaborative approach and willingness to share knowledge
* Ability to explain processes clearly and support users in a pedagogical manner
Vergütungspaket
Full time role.
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