* Globally operating insurance organization
* Hands-on UAT & Rollout Lead - AI Application
About Our Client
Our client, a globally recognized insurance company with modern offices in Zurich, is seeking an experienced AI Transformation Manager (m/f/d) to lead the development and rollout of a new AI-based underwriting support tool. This is a four-month assignment, starting immediately.
Based on performance and business needs, there is potential for an extension or permanent employment.
This role offers a unique opportunity to contribute to a high-impact digital transformation initiative, drive adoption across multiple countries, and collaborate with an international, cross-functional team.
Job Description
The AI Transformation Manager (m/f/d) plays a pivotal role in driving successful User Acceptance Testing (UAT) and change management activities for
Policy IQ
, an innovative AI-enabled application supporting underwriting, by carrying out the following task area:
* Leads the planning, setup, and execution of UAT in partnership with business and IT teams
* Communicates the Policy IQ roadmap, capabilities, testing approach, and rollout plan to relevant countries
* Collects and consolidates testing feedback, collaborating with developers and subject matter experts on enhancements
* Engages business units to embed Policy IQ into existing underwriting processes
* Designs and delivers training materials, including demo videos, user guides, and live training sessions
* Develops communication materials to support country rollout activities
* Monitors usage, supports countries in driving local adoption, and addresses resistance to change
* Gathers evidence of business benefits and reports outcomes to key stakeholders
* Continuously collects and synthesises user feedback to inform ongoing product improvements
The Successful Applicant
The Ideal Candidate Demonstrates The Following Profile
* Successfully completed bachelor's degree in business administration, Information Technology, Insurance, or a related discipline.
* Change management certifications (e.g., Prosci, ACMP, or similar)
* Project management certification (e.g., PMP, Prince2) or Agile/Scrum credentials.
* Minimum 3 to 4 years of experience as a Change Manager delivering global transformation and software rollouts in virtual, multicultural environments, preferably within commercial insurance or financial services
* Strong communication and presentation skills, experience creating multimedia training content, and high proficiency in standard business software (Excel, PowerPoint, Word)
* Fluency in English; additional languages are a plus
* Proven ability to design and execute change management strategies, including communications, training, and stakeholder engagement, to drive adoption
* Hands-on experience planning and managing User Acceptance Testing (UAT) across multiple countries or business units, in collaboration with business and IT teams
* Familiarity with commercial insurance underwriting processes, AI-driven or digital initiatives, and tools for collecting and analyzing user feedback
What's On Offer
This offer is for an AI Transformation Manager (m/f/d) to lead hands-on UAT, change management, and the global rollout of an AI-powered underwriting application within a globally operating insurance company.
Contact: Christina Beer
Quote job ref: JN