Location: Zurich
Start date: As soon as possible
End date: 31.12.2026 – with possibility of extension
Key Responsibilities
* Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
* Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
* Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
* Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
* Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.
Qualifications
* In-depth knowledge of digital banking systems and cybersecurity practices.
* Strong communication skills to explain technical concepts clearly to nontechnical users.
* Problem‑solving abilities with a structured approach to troubleshooting.
* Proficiency in using CRM tools and documenting client interactions.
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of a valid working permit in Switzerland.
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