Purpose Of The JobThe role involves leading cross‑functional initiatives, mentoring team members, and coordinating with stakeholders to deliver impactful solutions. As a Senior IT Product Manager you will focus on managing products that offer critical business capabilities, ensuring delivery of high‑quality solutions and smooth system operation, including production support.Principal AccountabilitiesDefine and execute the product strategy and roadmap, ensuring alignment with stakeholder objectives, managing resources and budgets, conducting market analysis and user research, and driving continuous improvements while maintaining technical consistency and supporting business needs.Collaborate with stakeholders to identify business needs, analyze business processes, and document requirements, defining acceptance criteria and creating process flows or use cases to support system improvements and resolve complex and ambiguous challenges.Act as the primary liaison for stakeholders to coordinate changes and initiatives and provide regular progress updates while clearly communicating the product vision, strategy, and roadmap.Lead and mentor agile cross‑functional teams, providing guidance and fostering collaboration to achieve product goals; oversee the full lifecycle of software releases and upgrades, enhance system reliability through DevOps and test automation, ensure compliance with IT and cybersecurity policies, assume contract manager role for vendor relationships and procurement activities, and drive operational efficiency with best practices and compliance.Whenever needed, provide production support, including on‑call coverage during evenings, weekends, and service windows, managing incident resolution processes, liaising with technical teams to troubleshoot issues, and ensuring timely communication with stakeholders during service disruptions.Whenever needed, represent the organization in discussions with external stakeholders to advance key initiatives.Inform the Line Manager of major technology trends relevant to the business area for input into IT strategy.Organize own work and, when required, help set objectives for the area of responsibility ensuring measurable contributions to the department’s success; maintain product KPIs on various activities in accordance with departmental goals and objectives.Keep the Line Manager informed of progress and difficulties in the discharge of duties through regular meetings, status reports, or other mutually agreed‑upon methods.Ensure that resources are used in an effective manner within the designated area, in cooperation with the Line Manager; propose investments to the Line Manager and ensure cost‑effectiveness within the area of responsibility.Qualifications, Skills And ExperienceA master’s degree in information management, computer science, finance, or equivalent professional work experience.Experience in product management, including product strategy & roadmaps, financial budget management, development and testing, with a very good understanding of agile methodologies.Strong experience with enterprise service management and/or related IT platforms (such as ServiceNow).Strong user experience with a focus on the ability to distill group ideas pragmatically and address conflicts diplomatically.Strong analytical thinking to understand business needs and specify technical solutions including acceptance criteria and non‑functional requirements.Exceptional communication skills to lead executive meetings and collaborate with stakeholders across the bank.Ability to explore domains beyond current area of expertise.BenefitsWe offer an agile and flexible working environment with hybrid working opportunities, including home office and working from abroad days. To support international applicants, we provide relocation support that extends to dependent family members. We offer a competitive compensation and benefits package, including support for working families such as childcare and education allowances where applicable.Equal Opportunity EmployerThe BIS is an equal opportunity employer and welcomes applicants from all qualified candidates, including those with a breadth of professional experience.
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